I made appointment over a month ago and specifically asked for Mino as a referral from a friend who comes to you. I told you when I made appointment that I do not speak Italian when I arrived I waited 15 minutes to have Mino look at my hair and walk away and give me someone else. I tried to explain that I needed a trim because my hair has been damaged. I had treatment put on that was told would be 30 minutes and was an hour. My hair was washed and diffused and my complaint is that I feel I was kind of ignored. Everyone is nice but I will not be back